Shipping policy

Order Processing & Shipping Times

  • All orders are shipped within 1–2 business days after payment confirmation.
  • Delivery times vary by destination, order size, and shipping method. We aim to deliver your products between 3–7 business days (up to 10 business days for remote locations or small orders).
  • Shipping and handling charges: $6 per order + $1.50 per item.
  • Orders may be delayed due to holidays, weather, or carrier disruptions. We will notify you of any significant delays.

Tracking & Notifications

  • Every order receives a unique tracking number once shipped.
  • You will receive timely email notifications at key stages:
    • Order confirmation
    • Shipment confirmation (with tracking link)
    • Out for delivery
    • Delivered
    • Exception or delay (if applicable)
  • If you provide a mobile number, you will also receive SMS notifications for shipment and delivery updates.
  • Real-time tracking is available via the branded tracking page, accessible from your email or SMS notification.

AfterShip Integration

  • Our store is integrated with AfterShip to provide automated, real-time tracking updates for all shipments.
  • AfterShip supports over 900 carriers globally, ensuring you can track your package regardless of the shipping provider.
  • You will receive automated notifications for every status change, including shipment, transit, delivery, and exceptions.
  • The branded tracking page displays live updates, estimated delivery dates, and allows you to contact support directly.
  • AfterShip analytics help us monitor carrier performance and optimize delivery times.

Package Loss, Exceptions & Support

  • If your order is lost, delayed, or damaged, please contact us within 30 days of the expected delivery date.
  • Exceptions (e.g., address errors, failed delivery attempts) will trigger immediate notifications and instructions for resolution.
  • For support, reach out to [email protected]
  • If a delivery attempt fails, our carrier will reattempt delivery within 24–48 hours. You may update delivery instructions or contact support for further assistance.

Shipping Exclusions & Special Requests

  • Shipping exclusions may apply to certain remote locations. Please check our website or contact support for details.
  • Special or expedited shipping requests must be made by email or phone before placing your order online.
  • We do not offer orders for pick-up at any of our locations.

Order Changes & Cancellations

  • You may cancel your order and receive a full refund (including shipping and taxes) if the order has not yet shipped.
  • Once shipped, you may request a return and refund according to our Returns Policy.
  • Shipping costs are non-refundable once an order has shipped; return shipping is the customer’s responsibility.

Carrier Information

  • We work with multiple carriers (Canada Post, UPS, DHL, FedEx, UniUni, Intelcom, Purolator, etc.) to ensure reliable delivery.
  • Carrier selection is based on destination, speed, and service quality.
  • You can view carrier-specific tracking and estimated delivery times via the tracking link provided.

Data & Privacy

  • Your shipping and contact information is used solely for order fulfillment and notifications.
  • All tracking and notification data is processed in accordance with our Privacy Policy and AfterShip’s Data Processing Agreement.